RETURNS
Returns can be requested in your account HERE. No password required.
Please review our store policy below to ensure your item(s) qualify.
WHAT IS YOUR RETURN POLICY?
Returns can be initiated HERE.
We recommend trying on all items before washing to ensure proper fit. Washed items cannot be returned.
Return Eligibility
Items are eligible for return if they are:- Unworn and unwashed
- In original, saleable condition
- With all original hang tags and packaging intact
- Free of stains, odors, pet hair, and damage
Free gifts or promotional items are not eligible for return.
If an item does not meet these requirements, the return will not be approved and the customer will be responsible for any rerouted return shipping.
Record of sale is required for items to be return-eligible. You will be prompted to enter order details upon submitting your return. For gift orders, please see below.
Return Timeframes
Returns must be requested and postmarked within 14 calendar days of delivery to receive a refund.Returns submitted after 14 days are eligible for store credit only.
Please allow 2 weeks for your return to be processed once it is delivered to our facility. Once approved:
- Refunds are issued to the original payment method or
- As store credit to your Mama Coco account
Return Shipping
Mama Coco will provide a trackable return shipping label and instructions for your return once processed.
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Orders with Checkout+ Package Protection receive a complimentary return shipping label once return eligibility is confirmed.
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Orders without package protection are responsible for return shipping costs.
Shipping rates are calculated dynamically based on return weight and destination and will be shown at checkout of the return request. Mama Coco is not responsible for untraceable or lost return shipments.
WHAT IS YOUR EXCHANGE POLICY?
Exchanges can be initiated HERE.
We recommend trying on all items before washing to ensure proper fit. Washed items cannot be returned.
Exchange Eligibility
Items are eligible for exchange if they are:
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Unworn and unwashed
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In original, saleable condition
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With all original hang tags and packaging intact
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Free of stains, odors, pet hair, and damage
Bundle items must be returned together as a complete set.
Free gifts or promotional items are not eligible for return.
If an item does not meet these requirements, the return will not be approved and the customer will be responsible for any rerouted return shipping.
Exchange Timeframes
Returns must be requested and postmarked within 14 calendar days of delivery to receive an exchange.
Returns submitted after 14 days are eligible for store credit only.
Exchange Shipping
Mama Coco will provide a trackable return shipping label and instructions for your return once processed.
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Orders with Checkout+ Package Protection receive a complimentary return label, and outbound exchange shipping is also complimentary once eligibility is confirmed.
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Orders without package protection are responsible for both return and outbound exchange shipping costs.
Shipping rates are calculated dynamically based on weight and destination and will be shown when submitting the exchange request. Mama Coco is not responsible for untraceable or lost return shipments
Standard Exchange: Please allow 2 weeks for your return to be received and processed. Once approved, your exchange will enter fulfillment. You will receive email notifications with all return and exchange tracking details.
Instant Exchange: Allows you to receive your replacement item sooner with immediate fulfillment. A temporary authorization hold will be placed on your payment method and released once your return is received and approved. If the returned item is not returned or does not meet return eligibility requirements, the payment method will be charged for the remaining value of the item.
HOW DO I RETURN A GIFT?
- Unworn and unwashed
- In original, saleable condition
- With all original hang tags and packaging intact
- Free of stains, odors, pet hair, and damage
Free gifts or promotional items are not eligible for return.
Return Shipping
A prepaid return shipping label will be provided. The return shipping cost is the responsibility of the recipient and varies based on weight and destination. The dynamic rate will be shown and charged when submitting the return request.Mama Coco is not responsible for untraceable or lost return shipments.Store Credit
Please allow 2 weeks for your return to be processed after it is delivered. Once approved, store credit will be applied to your Mama Coco account and can be used at any time — it does not expire and does not need to be used all at once.You’ll receive an email notification once your return is complete.WHAT IS CHECKOUT+?
- Free returns & exchanges: Return or exchange your items for free. We've got you covered! Store policy applies.
- Package protection: Rest assured, if your package is lost, stolen, or damaged, we've got you covered.
- Easy return portal: Skip all the back and forth, and submit your return in just a few clicks.
Do I need Checkout+?
The complimentary returns and exchanges included in Checkout+ provides customers with an additional layer of confidence when shopping. The package protection included provides assurance that your order will be protected and promptly replaced in light of unexpected delivery issues.
