How can we help?

FAQ

FABRIC, CARE & SIZING

What fabrics are used?

Presently, all garments are made with poly and/or rayon blends which provide the buttery soft texture and inherent elasticity these unique designs require in order to form to baby for a snug fit.

Poly-Elastane - This luxuriously soft fabric blend is durable, moisture-wicking, easy care and stretches to form. The brushed texture makes it smooth, buttery soft and snuggly.

Poly-Rayon-Elastane - This luxuriously soft fabric blend is cool, breathable, moisture-wicking and stretches to form. The brushed texture makes it smooth, buttery soft and snuggly. The plush options have a slightly raised and evenly fluffed texture.

Is the fabric chemically treated with flame retardant chemicals or adhesive chemicals?

No, the fabric and fibers used to make Mama Coco baby wear are not treated in any chemicals. Please ensure garments fit snug on baby and wash before use per label care and warning instructions.

What size should I purchase?

For best fit, please reference the sizing recommendation chart found in the collapsible tabs below the product description for the optimal size based on your child's weight and/or length.

Care instructions

Please follow care instructions on garment care tags as instructions will differ based on fabric.

Fabric Care Instructions

SWADDLING

What are the benefits of swaddling?

Swaddling helps babies sleep better by mimicking the confined environment inside the womb and reducing the moro "startle" reflex. If you'd like to learn more please visit our blog post to learn about swaddling benefits and safety tips!

How do I use the Cocoon swaddle?

We're happy to guide you! Please visit the Cocoon Swaddle product page to reference the step-by-step instructionals and how-to videos available in the gallery. A hard copy of this instructional will also be provided with purchase for your reference.

When should I stop swaddling my baby?

Pediatricians recommend to stop swaddling when baby shows signs of rolling over or when they lose signs of the moro reflex, whichever comes first. This is typically between 4-6 months but will vary per child. To learn more please visit our blog post to learn about swaddling benefits and safety tips!

What size Cocoon Swaddle should I purchase?

For best fit, please refer to the sizing guidelines on the product page. Sizing by *length* is recommended. When in doubt, size up! Intended for babies who enjoy fetal position. Size up for long babies (especially those who like to stretch out those legs!) to ensure swaddle securely covers shoulders.

Can I purchase a larger size to use for my baby as they grow into it?

Yes, however, the swaddling cocoon is meant to be snug fit around baby to keep them securely comforted to prevent the moro reflex. It is also important that there not be any loose fabric that could be near baby's mouth or nose. Highly recommend following sizing guidelines for optimal fit.

How should I dress my baby under the Cocoon Swaddle?

The Mama Coco Cocoon swaddle is made with light-weighted material suitable to wear with just a diaper or even with the Mama Coco Winged Bodysuit. Always check your baby for signs of overheating including higher body temperature, redder skin color, and faster heartbeat. If your baby is overheated, remove layers of clothing or turn down the thermostat. Some signs of being too cold include lips, fingers or arms turning bluish-purple. If your baby is too cold, add layers of clothing or turn up the thermostat.

ORDER STATUS

Can I modify or cancel my order?

Unfortunately, an order cannot be modified or canceled once placed. Our system is not able to add inventory onto an existing order. A new, separate order needs to be placed. However, please do contact us and we will do our best to assist you with these changes to ensure swift resolution and delivery. Contact us at info@buymamacoco.com.

How can I track my order?

Once your order has been shipped, Mama Coco will send you a shipping confirmation email and tracking number.

When will my order ship?
Type Cost Processing Time Transit Time
​Standard Shipping

Free Shipping on orders >$49 *

2-3 business days ​2-5 business days after date shipped
Domestic - USPS Priority

Varies by weight and destination**

1-2 business days 1-4 business days after date shipped
Domestic - UPS Ground

Varies by weight and destination**

2-3 business days 1-5 business days after date shipped
Domestic - UPS Express Options

Varies by option, weight and destination**

1-2 business days Varies by option and destination**
International - UPS Standard

Varies by weight and destination**

2-3 business days Varies by destination**
International - UPS Express Options

Varies by option, weight and destination**

1-2 business days Varies by destination**
International - DHL Express

Varies by weight and destination**

1-2 business days 4-8 business days
International - DHL Parcel Direct

Varies by weight and destination**

2-3 business days 3-10 business days
International - DHL Parcel Standard

Varies by weight and destination**

2-3 business days 4-14 business days

Mama Coco currently entrusts your packages with USPS Priority, UPS and DHL options only at this time to ensure packages are insured to arrive swiftly.

*In order to qualify for the domestic free shipping promo, the total price of your order must be higher than $49.00 before tax. The free shipping offer is not applicable to tax or shipping and handling charges.

**Domestic and Worldwide shipping costs vary by courier option, weight and destination of order. Reference shipping timelines offered during checkout and through shipping confirmation emails for most relevant timeframes. The timeline from respective shipping couriers is an estimate only and not guaranteed. On rare occasions, orders will ship outside this timeframe. All orders are shipped from Southern California. Mama Coco is not responsible for package deliveries affected by an invalid or old address provided by the customer, natural occurrences, air and ground transportation delays, or stolen packages.

🎄 12/14 = ORDER DEADLINE for 12/22 Arrival 🎄 for Standard Shipping, USPS Priority and UPS Ground shipping options. Please reference shipping timelines offered during checkout and through shipping confirmation emails for most relevant timeframes. The timeline from respective shipping couriers is an estimate only and not guaranteed. On rare occasions, orders will ship outside this timeframe. All orders are shipped from Southern California. Mama Coco is not responsible for package deliveries affected by an invalid or old address provided by the customer, natural occurrences, air and ground transportation delays, or stolen packages.

Where is my order confirmation email?

An order confirmation email is sent automatically when an order is placed.After confirming that your order confirmation email did not go to your spam/junk folder, we would be happy to assist you. Contact us at info@buymamacoco.com.

PLACING AN ORDER

Can I send a gift message?

Yes, you can leave a gift message in the “Gift Message” box in your cart during checkout. This message will be included with a gift receipt where prices are removed.

Do you offer gift wrapping?

Yes! Simply select the "Gift Wrap" option in your cart during checkout. Or view and add to cart here.

Included in customized gift wrapping:
- Premium branded gift box with ribbon and magnetic closure
- Decorative tissue and sticker
- Custom printed gift note
- Sent in protective corrugated, branded mailer box
How do I use a coupon code?

Coupon codes must be rendered at checkout. Each coupon code can be used once per customer and cannot be combined with other offers. If a coupon code is not being applied, it means the terms of the offer are not being met. If a coupon code shows that it is expired, it means the deadline to use this code has passed or you have used it on a past order and our system cannot apply it again.  

How do I order if no sizes are listed?

If there are no sizes available, the product is out of stock. However, we do restock items frequently, so be sure to check back soon or subscribe to newsletter for exclusive updates!

RETURNS

What is your return policy?

Returns & Exchanges can be processed HERE.

We recommend trying on all items in your order before washing to ensure they fit. We cannot accept returns or refunds after items have been washed. In order to be eligible for return, items must be in the original and saleable condition. An item may be returned if it is sent back:

-unworn
-unwashed
-with all original tags and packaging intact
-free of stains, odors, animal hair, and damage

Free gifts or promotional items are not returnable.

If an item does not adhere to the return requirements above then the refund will not be granted and the customer will be fully responsible for any rerouted return shipping.  

The return must be requested and postmarked within 14 calendar days of delivery in order to receive a refund. Items can be returned after this 14-day timeframe for a store credit.

A prepaid return shipping label will be provided. Customers are responsible for the return shipping and restocking fee of $7. This will automatically be deducted from the refund amount. Mama Coco is not responsible for untraceable or lost return shipments.

In the return package, please include original packing slip or a note with the order number and name associated with the order. If an exchange or a gift, please make sure to specify to avoid the refund going to the original form of payment.

Please allow up to one week for your return to be processed once received, and up to 3 business days for refunds to be processed to your original form of payment.

What is your exchange policy?

Returns & Exchanges can be processed HERE.

We recommend trying on all items in your order before washing to ensure they fit. We cannot accept returns or refund after items have been washed. An item may be returned if it is sent back:

- unworn
- unwashed
- with all original tags and packaging intact
- free of stains, odors, animal hair, and damage

Free gifts or promotional items are not returnable.

If an item does not adhere to the return requirements above then the refund will not be granted and the customer will be fully responsible for any rerouted return shipping.

When requesting your exchange for the Returns Portal, please make sure to include a note with the preferred item details to be exchanged so the item(s) can be held in the meantime.  If the preferred item is not in stock, then a store credit will be applied to your account to shop at your convenience.

A prepaid return shipping label will be provided. Customers are responsible for the return shipping and restocking fee of $7. This will automatically be deducted from the refunded store credit amount. Mama Coco is not responsible for untraceable or lost return shipments.

In the return package, please include original packing slip or with a note with the order number and name associated with the order.

Please allow up to one week for your return to be processed once received.  Once the return is approved, the credit will be applied to your Mama Coco account which will then automatically apply to your next order (and does not have to be used all at once) for the exchanged item(s).  You will receive an email notification with the store credit details along with a payment link to finalize any difference in cost and/or shipping fees.  Customers are responsible for outbound shipping of the exchange if under the free shipping threshold.

Do I need a receipt to return a product?

No receipt is necessary; all we need with the package is a note including the order number and name associated with the order. Record of sale is required for items to be return-eligible.

How do I return a gift?

If you would like to return an item that was gifted to you, please contact us at info@buymamacoco.com with the gifter's name and order number (if known). The buyer will not be contacted; it will simply help locate the order details. If you have an exchanged item(s) in mind, please make sure to include these details so that the item(s) can be held in the meantime.

We recommend trying on all items in your order before washing to ensure they fit. We cannot accept returns or refund after items have been washed. An item may be returned if it is sent back:

- unworn
- unwashed
- with all original tags and packaging intact
- free of stains, odors, animal hair, and damage

Free gifts or promotional items are not returnable.

If an item does not adhere to the return requirements above then the refund will not be granted and the customer will be fully responsible for any rerouted return shipping.

Once the exchange request is made, a prepaid return shipping label will be provided. Customers are responsible for the return shipping and restocking fee of $7. This will automatically be deducted from the refunded store credit amount. Mama Coco is not responsible for untraceable or lost return shipments.

In the return package, please include the original packing slip or order number as proof of purchase (if possible) along with a note with your name and email address.  Make sure to indicate you are returning a gift—this way the buyer will not be contacted. Otherwise, the return credit/refund will be applied to the buyer.

Please allow up to one week for your return to be processed once received.  Once the return is approved, the credit will be applied to your Mama Coco account which will then automatically apply to your next order (and does not have to be used all at once).  You will receive an email notification with the store credit details to shop at your convenience. If an exchange was requested, an email will be sent with payment link to finalize any difference in cost and/or shipping fees.  Customers are responsible for outbound shipping of the exchange(s) if under the free shipping threshold.

Is there a return time limit?

The return package must be requested or postmarked back to us within 14 calendar days of delivery in order to receive a refund. Items can be returned after this timeframe for a store credit as long as they meet the following requirements:

unworn

unwashed

with original tags and packaging intact

free of stains, odors, animal hair, and damage

SHIPPING

When can I expect to receive my order?
Type Cost Processing Time Transit Time
​Standard Shipping

Free Shipping on orders >$49 *

2-3 business days ​2-5 business days after date shipped
Domestic - USPS Priority

Varies by weight and destination**

1-2 business days 1-4 business days after date shipped
Domestic - UPS Ground

Varies by weight and destination**

2-3 business days 1-5 business days after date shipped
Domestic - UPS Express Options

Varies by option, weight and destination**

1-2 business days Varies by option and destination**
International - UPS Standard

Varies by weight and destination**

2-3 business days Varies by destination**
International - UPS Express Options

Varies by option, weight and destination**

1-2 business days Varies by destination**
International - DHL Express

Varies by weight and destination**

1-2 business days 4-8 business days
International - DHL Parcel Direct

Varies by weight and destination**

2-3 business days 3-10 business days
International - DHL Parcel Standard

Varies by weight and destination**

2-3 business days 4-14 business days

Mama Coco currently entrusts your packages with USPS Priority, UPS and DHL options only at this time to ensure packages are insured to arrive swiftly.

*In order to qualify for the domestic free shipping promo, the total price of your order must be higher than $49.00 before tax. The free shipping offer is not applicable to tax or shipping and handling charges.

**Domestic and Worldwide shipping costs vary by courier option, weight and destination of order. Reference shipping timelines offered during checkout and through shipping confirmation emails for most relevant timeframes. The timeline from respective shipping couriers is an estimate only and not guaranteed. On rare occasions, orders will ship outside this timeframe. All orders are shipped from Southern California. Mama Coco is not responsible for package deliveries affected by an invalid or old address provided by the customer, natural occurrences, air and ground transportation delays, or stolen packages.

🎄 12/14 = ORDER DEADLINE for 12/22 Arrival 🎄 for Standard Shipping, USPS Priority and UPS Ground shipping options. Please reference shipping timelines offered during checkout and through shipping confirmation emails for most relevant timeframes. The timeline from respective shipping couriers is an estimate only and not guaranteed. On rare occasions, orders will ship outside this timeframe. All orders are shipped from Southern California. Mama Coco is not responsible for package deliveries affected by an invalid or old address provided by the customer, natural occurrences, air and ground transportation delays, or stolen packages.

Do you ship internationally?

Yes. A variety of international shipping options are provided. Shipping options, rates and timelines are calculated at checkout.

Do you offer shipping carriers other than USPS?

Yes, please reference above shipping options and estimated timelines. Mama Coco currently entrusts your packages with USPS Priority, UPS and DHL options only at this time to ensure packages are insured to arrive swiftly.

Shipping couriers, rates and timelines are calculated at checkout based on destination.

Does my international order total include taxes, duties, VAT and misc international import and/or carrier fees?
Yes, import taxes/duties/VAT are now automatically included on a separate line item during checkout to ensure a seamless shopping and shipping experience. These values are visible once on the Shipping Methods portion of the checkout process.

DISCOUNTS

Do you offer discounts?

Yes! New subscribers receive a 10% discount code to use on their first order as a thank you for subscribing.

Free Shipping is automatically applied to all domestic orders over $49.

A $10 Shipping credit is currently offered for International Orders of $49+.

Automatic discounts are included in all pre-set bundles. Please see respective product pages for details.

In addition, a 10% discount is automatically applied to all orders of $150 or more.

Important note: Discount codes and offers cannot be combined unless explicitly stated in the offer.


Make sure to subscribe to the newsletter to be the first to know of upcoming product launches, restocks, offers and exclusive announcements!


Note: If any of the above mentioned offers are not promoted on the site or automatically included at checkout then they may be temporarily disabled.

WHOLESALE INQUIRIES

In love with our product and want to carry in your store?

We're honored! Please access integrated wholesale platforms via below shop link or reach out directly via info@buymamacoco.com or (866) 866-1806.

Get in touch

Have questions about your order, or a general enquiry?