How can we help?

FAQ

FABRIC, CARE & SIZING

What fabrics are used?

These luxuriously soft fabric blends provide the buttery soft texture and inherent elasticity these unique designs require in order to form to baby for a snug fit.

Poly-Elastane - This Mama Coco original fabric is durable, moisture-wicking, easy care and stretches to form. The brushed texture makes it smooth, buttery soft and snuggly.

Poly-Rayon-Elastane - This fabric blend is cool, breathable, moisture-wicking and stretches to form. The brushed texture makes it smooth, buttery soft and snuggly. The plush options have a slightly raised and evenly fluffed texture.

Modal-Elastane - This silky soft fabric is dreamy and sustainably made from harvested beach trees. Modal can withstand countless washes without pilling, shrinking or fading and is more eco-friendly than bamboo. Modal is highly breathable and moisture-wicking ensuring optimal airflow to regulate baby’s body temperature.

Is the fabric chemically treated with flame retardant chemicals or adhesive chemicals?

No, the fabric and fibers used to make Mama Coco baby wear are not treated in any chemicals. Please ensure garments fit snug on baby and wash before use per label care and warning instructions.

What size should I purchase?

For best fit, please reference the sizing recommendation chart found in the collapsible tabs below the product description for the optimal size based on your child's weight and/or length.

Care instructions

Please follow care instructions on garment care tags as instructions will differ based on fabric.

Fabric Care Instructions

SWADDLING

What are the benefits of swaddling?

Swaddling helps babies sleep better by mimicking the confined environment inside the womb and reducing the moro "startle" reflex. If you'd like to learn more please visit our blog post to learn about swaddling benefits and safety tips!

How do I use the Cocoon swaddle?

We're happy to guide you! Please visit the Cocoon Swaddle product page to reference the step-by-step instructionals and how-to videos available in the gallery. A hard copy of this instructional will also be provided with purchase for your reference.

When should I stop swaddling my baby?

Pediatricians recommend to stop swaddling when baby shows signs of rolling over or when they lose signs of the moro reflex, whichever comes first. This is typically between 4-6 months but will vary per child. To learn more please visit our blog post to learn about swaddling benefits and safety tips!

What size Cocoon Swaddle should I purchase?

For optimal fit, please refer to the sizing guidelines on the product detail page below the description. Sizing by *length* is recommended to ensure the swaddle securely covers shoulders and has enough wiggle room for baby to stretch their legs. Intended for babies who enjoy fetal position.

Can I purchase a larger size to use for my baby as they grow into it?

The Cocoon Swaddle is intended to be snug fit to keep baby securely comforted and prevent the moro reflex. It is very important that there not be any loose fabric that could be near baby's mouth or nose. Please refer to the sizing guidelines for optimal fit.

How should I dress my baby under the Cocoon Swaddle?

The Cocoon swaddle is made with light-weighted material suitable to wear with just a diaper or even with the Winged Bodysuit depending on room temperature.

Always check your baby for signs of overheating including higher body temperature, redder skin color, and faster heartbeat. If your baby is overheated, remove layers of clothing or turn down the thermostat. Some signs of being too cold include lips, fingers or arms turning bluish-purple. If your baby is too cold, add layers of clothing or turn up the thermostat.

ORDER STATUS

Can I modify or cancel my order?

Unfortunately, we are unable to make any adjustments to an order or cancel an order once it has entered fulfillment. Our highly dedicated team does their very best to get packages fulfilled and en route as quickly as possible so you can focus on what really matters—cherishing those precious moments with your little one.

That being said, if there is a concern, please do contact us and we will do our best to assist you. You can contact us via chat inbox (quickest) or info@buymamacoco.com.

How can I track my order?

Once your order has been shipped, Mama Coco will send you a shipping confirmation email and tracking number.

When will my order ship?
Type Cost Processing Time Transit Time
​Domestic Standard Shipping

Free Shipping on orders >$49 *

Orders $49 and less: Varies by weight and destination**

2-3 business days 3-7 business days after ship date
Domestic Priority Shipping

Varies by weight and destination**

1-2 business days 2-5 business days after ship date
Domestic Expedited Shipping

Varies by weight and destination**

1-2 business days 2-4 business days after ship date
Domestic Express Shipping***

Varies by weight and destination**

1-2 business days 2-3 business days after ship date
DHL eCommerce Parcel Direct

Varies by weight and destination**

2-3 business days 3-11 business days after ship date
DHL Express Worldwide

Varies by weight and destination**

1-2 business days 3-5 business days after ship date
UPS Worldwide Expedited®

Varies by weight and destination**

1-2 business days 2-6 business days after ship date

Mama Coco currently entrusts packages with a variety of couriers to ensure packages arrive swiftly to both domestic and international destinations. Timelines are estimates and not guaranteed.

*In order to qualify for the domestic free shipping promo, the total price of your order must be greater than $49.00 before tax. The free shipping offer is not applicable to tax or shipping and handling charges.

**Domestic and Worldwide shipping costs vary by courier, option, weight and destination. Reference shipping timelines offered during checkout and through shipping confirmation emails for most relevant timeframes. The timeline from respective shipping couriers is an estimate only and not guaranteed. On rare occasions, orders will ship outside this timeframe. All orders are shipped from Southern California. Mama Coco is not responsible for package deliveries affected by an invalid or old address provided by the customer, natural occurrences, air and ground transportation delays, or stolen packages.

***Due to carrier limitations, the following are not eligible for the Domestic Express shipping option: Orders shipping to Alaska, Hawaii, Puerto Rico, military addresses, and PO boxes.

Please note that all orders with a value of $300 or more will require signature upon delivery to ensure the arrival of your order. Make sure to monitor the carrier tracking provided so your delivery can be signed for. If a delivery is missed, please refer to the notice left by the carrier and work directly with the carrier to reschedule the delivery or hold for pickup.

When will I receive my Pre-Order?

All pre-order item(s) will be fulfilled as soon as they become available and you will be notified when your order is preparing for shipment. Please note, if there are additional items in your order then these will ship together with the pre-order item(s).

Where is my order confirmation email?

An order confirmation email is sent automatically when an order is placed.After confirming that your order confirmation email did not go to your spam/junk folder, we would be happy to assist you. Contact us at info@buymamacoco.com.

RETURNS

What is your return policy?

Returns can be processed HERE.

We recommend trying on all items in your order before washing to ensure they fit. We cannot accept returns or refunds after items have been washed. In order to be eligible for return, items must be in the original and saleable condition. An item may be returned if it is sent back:

-unworn
-unwashed
-with all original product hang tags and packaging intact
-free of stains, odors, animal hair, and damage

Bundle items must be returned together as a bundle.  Free gifts or promotional items are not returnable.

If an item does not adhere to the return requirements above then the refund will not be granted and the customer will be fully responsible for any rerouted return shipping.  

The return must be requested and postmarked within 14 calendar days of delivery in order to receive a refund. Items can be returned after this 14-day timeframe for a store credit.

For orders with Checkout+ package protection, a complimentary return shipping label will be provided upon return requirements being met.

Orders without package protection will incur return shipping cost which varies by return weight and destination. The dynamic rate will be provided and charged upon submitting the return request. Mama Coco is not responsible for untraceable or lost return shipments.

In the return package, please include original packing slip or a note with the order number and name associated with the order.

Please allow 1-2 weeks for your return to be processed once delivered. Once the return is approved, the refund will be submitted to either the original payment method used or store credit to your Mama Coco account which will then automatically apply to your next order (and does not have to be used all at once). You will receive an email notification with all return details.

What is your exchange policy?

Exchanges can be processed HERE.

We recommend trying on all items in your order before washing to ensure they fit. We cannot accept returns or refunds after items have been washed. In order to be eligible for return, items must be in the original and saleable condition. An item may be returned if it is sent back:

-unworn
-unwashed
-with all original product hang tags and packaging intact
-free of stains, odors, animal hair, and damage

Bundle items must be returned together as a bundle.  Free gifts or promotional items are not returnable.

If an item does not adhere to the return requirements above then the refund will not be granted and the customer will be fully responsible for any rerouted return shipping.  

The return must be requested and postmarked within 14 calendar days of delivery in order to receive a refund. Items can be returned after this 14-day timeframe for a store credit.

For orders with Checkout+ package protection, a complimentary return shipping label will be provided upon return requirements being met. The outbound exchange shipping will also be complimentary.

Orders without package protection will incur return/exchange shipping cost which varies by weight and destination. The dynamic rate will be provided and charged upon submitting the exchange request. Mama Coco is not responsible for untraceable or lost return shipments.

In the return package, please include original packing slip or a note with the order number and name associated with the order.

Please allow 1-2 weeks for your return to be processed once delivered.  Once the return is approved, the exchange will enter fulfillment.  You will receive an email notification with all return an exchange tracking details. 

Do I need a receipt to return a product?

Record of sale is required for items to be return-eligible. You will be prompted to enter order details upon submitting your return. For gift orders, please see below.

How do I return a gift?

If you would like to return an item that was gifted to you, please process HERE.
Select "Returning a gift?" and follow the instructions.

We recommend trying on all items in your order before washing to ensure they fit. We cannot accept returns or refund after items have been washed. An item may be returned if it is sent back:

- unworn
- unwashed
- with all original product hang tags and packaging intact
- free of stains, odors, animal hair, and damage

Bundle items must be returned together as a bundle.  Free gifts or promotional items are not returnable.

If an item does not adhere to the return requirements above then the refund will not be granted and the customer will be fully responsible for any rerouted return shipping.

A prepaid return shipping label will be provided. Customers are responsible for the return/exchange shipping cost which varies by weight and destination. The dynamic rate will be provided and charged upon submitting the return/exchange request. Mama Coco is not responsible for untraceable or lost return shipments.

In the return package, please include your packing slip or a note with the order number and name associated with the order. If a gift, please make sure to specify — this way the buyer will not be contacted.

Please allow 1-2 weeks for your return to be processed once delivered. Once the return is approved, the credit will be applied to your Mama Coco account which will then automatically apply to your next order (and does not have to be used all at once). You will receive an email notification with the store credit details to shop at your convenience.

Is there a return time limit?

The return package must be requested or postmarked back to us within 14 calendar days of delivery in order to receive a refund. Items can be returned after this timeframe for a store credit as long as they meet the following requirements:

-unworn
-unwashed
-with all original tags and packaging intact
-free of stains, odors, animal hair, and damage

Free gifts or promotional items are not returnable.

We recommend trying on all items in your order before washing to ensure they fit. We cannot accept returns or refunds after items have been washed.In order to be eligible for return, items must be in the original and saleable condition.

If an item does not adhere to the return requirements above then the refund will not be granted and the customer will be fully responsible for any rerouted return shipping.

PLACING AN ORDER

Can I send a gift message?

Absolutely! You can leave a gift message by selecting "Add a gift note!" in your cart. This is visible just above the checkout button. This message will be included in the package along with a gift receipt where prices are removed.

Do you offer gift wrapping?
Unfortunately not at this time. Hopefully in the near future! Stay tuned.
How do I use a coupon code?

Coupon codes must be rendered at checkout. Each coupon code can be used once per customer and cannot be combined with other offers. If a coupon code is not being applied, it means the terms of the offer are not being met. If a coupon code shows that it is expired, it means the deadline to use this code has passed or you have used it on a past order and our system cannot apply it again.  

What is Checkout+?

Checkout with confidence, knowing your purchases are protected every step of the way with:

- Free returns & exchanges: Return or exchange your items for free. If you're not completely satisfied, we've got you covered.
- Package protection: Rest assured, if your package is lost, stolen, or damaged, we've got you covered.
- Easy return portal: Skip all the back and forth, and submit your return in just a few clicks.


Do I need Checkout+?

Mama Coco is proud to now offer return and package protection at checkout for our loyal customers.  The complimentary returns and exchanges included in Checkout+ provides customers with an additional layer of confidence when shopping.  The package protection included provides assurance that your order will be protected and promptly replaced in light of unexpected delivery issues. Without Checkout+, per store policy, Mama Coco is not responsible for package deliveries affected by an invalid or old address, natural occurrences, air and ground transportation delays, or stolen packages.

Checkout+ protection must be purchased at checkout and included in your order.  This cannot be purchased after an order is already placed or fulfilled. If Checkout+ is not included, the customer will be responsible for any return/exchange or replacement costs.

How do I order if no sizes are available?

If there are no sizes available, the product is out of stock. However, we do restock items frequently, so be sure to check back soon or subscribe to newsletter for exclusive updates!

SHIPPING

When can I expect to receive my order?
Type Cost Processing Time Transit Time
​Domestic Standard Shipping

Free Shipping on orders >$49 *

Orders $49 and less: Varies by weight and destination**

2-3 business days 3-7 business days after ship date
Domestic Priority Shipping

Varies by weight and destination**

1-2 business days 2-5 business days after ship date
Domestic Expedited Shipping

Varies by weight and destination**

1-2 business days 2-4 business days after ship date
Domestic Express Shipping***

Varies by weight and destination**

1-2 business days 2-3 business days after ship date
DHL eCommerce Parcel Direct

Varies by weight and destination**

2-3 business days 3-11 business days after ship date
DHL Express Worldwide

Varies by weight and destination**

1-2 business days 3-5 business days after ship date
UPS Worldwide Expedited®

Varies by weight and destination**

1-2 business days 2-6 business days after ship date

Mama Coco currently entrusts packages with a variety of couriers to ensure packages arrive swiftly to both domestic and international destinations. Timelines are estimates and not guaranteed.

*In order to qualify for the domestic free shipping promo, the total price of your order must be greater than $49.00 before tax. The free shipping offer is not applicable to tax or shipping and handling charges.

**Domestic and Worldwide shipping costs vary by courier, option, weight and destination. Reference shipping timelines offered during checkout and through shipping confirmation emails for most relevant timeframes. The timeline from respective shipping couriers is an estimate only and not guaranteed. On rare occasions, orders will ship outside this timeframe. All orders are shipped from Southern California. Mama Coco is not responsible for package deliveries affected by an invalid or old address provided by the customer, natural occurrences, air and ground transportation delays, or stolen packages.

***Due to carrier limitations, the following are not eligible for the Domestic Express shipping option: Orders shipping to Alaska, Hawaii, Puerto Rico, military addresses, and PO boxes.

Please note that all orders with a value of $300 or more will require signature upon delivery to ensure the arrival of your order. Make sure to monitor the carrier tracking provided so your delivery can be signed for. If a delivery is missed, please refer to the notice left by the carrier and work directly with the carrier to reschedule the delivery or hold for pickup.

When will I receive my Pre-Order?

All pre-order item(s) will be fulfilled as soon as they become available and you will be notified when your order is preparing for shipment. Please note, if there are additional items in your order then these will ship together with the pre-order item(s).

Do you ship internationally?
Yes, Mama Coco currently entrusts packages with a variety of couriers to ensure packages arrive swiftly to international destinations. Please reference checkout for the current shipping method(s), couriers, rates and estimated timelines based on order destination. Timelines are estimates and not guaranteed.
Do you offer shipping carriers other than USPS?
Yes, Mama Coco currently entrusts packages with a variety of couriers to ensure packages arrive swiftly to the destination. Please reference checkout for the current shipping method(s), couriers, rates and estimated timelines based on order destination. Timelines are estimates and not guaranteed.
Does my international order total include taxes, duties, VAT and misc international import and/or carrier fees?
Yes, import taxes/duties/VAT are now automatically included and visible during checkout as well as upon order confirmation to ensure a seamless shopping and shipping experience.

DISCOUNTS

Do you offer discounts?

Yes! New subscribers receive a 10% discount code to use on their first order as a thank you for subscribing.

Automatic discounts are included in all pre-set bundles and bundle tiers. In addition, a 10% discount is automatically applied to all orders of $150 or more.

Free Shipping is automatically applied to all domestic orders over $49 and a $10 Shipping credit is currently offered for International Orders of $150+.

Important notes:

- Discount codes and offers cannot be combined unless explicitly stated in the offer.
- If any of the above mentioned offers are not promoted on the site or are not automatically included at checkout then they may be temporarily disabled or discontinued.
-Any flash sale promotional offers will only be available in real-time for the specified dates the offer is valid. No adjustments will be applied to orders placed before or after the given offer dates.


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WHOLESALE INQUIRIES

In love with our product and want to carry in your store?

We're honored! Please access integrated wholesale platforms via below shop link or reach out directly via info@buymamacoco.com or (866) 866-1806.

Get in touch

Have questions about your order, or a general enquiry?