How can we help?

FAQ

FABRIC, CARE & SIZING

Is the fabric chemically treated with flame retardant chemicals or adhesive chemicals?

No, the fabric and fibers used to make Mama Coco baby wear are not treated in any chemicals. Please ensure garments fit snug on baby and wash before use per label care and warning instructions.

What size should I purchase?

For best fit, select the size based on your child's weight. For long babies, recommend sizing up. 

Washing instructions

Machine gentle wash cold with like colors. Tumble dry low heat. Do not bleach.

SWADDLING

What are the benefits of swaddling?

Swaddling helps babies sleep better by mimicking the confined environment inside the womb and reducing the moro "startle" reflex.

How do I use the Cocoon swaddle?

We're happy to guide you! Please visit one of the Cocoon Swaddle product pages to reference the step-by-step instructional and how-to video available in the gallery. A hard copy of this instructional will also be provided with purchase for your reference.

When should I stop swaddling my baby?

Pediatricians recommend to stop swaddling when baby shows signs of rolling over or when they lose signs of the moro reflex, whichever comes first. This is typically between 4-6 months but will vary per child.

What size Cocoon Swaddle should I purchase?

For best fit, select the size based on your child's weight. Garment should fit snug. For long babies, recommend sizing up to ensure swaddle securely covers shoulders.

Can I purchase a larger size to use for my baby as they grow into it?

Yes, however, the swaddling cocoon is meant to be snug fit around baby to keep them securely comforted to prevent the moro reflex. It is also important that there not be any loose fabric that could be near baby's mouth or nose. Highly recommend following sizing guide for optimal fit.

How should I dress my baby under the Cocoon Swaddle?

The Mama Coco Cocoon swaddle is made with light-weighted material suitable to wear with just a diaper or even with the Mama Coco Winged Bodysuit. Always check your baby for signs of overheating including higher body temperature, redder skin color, and faster heartbeat. If your baby is overheated, remove layers of clothing or turn down the thermostat. Some signs of being too cold include lips, fingers or arms turning bluish-purple. If your baby is too cold, add layers of clothing or turn up the thermostat.

ORDER STATUS

Can I modify or cancel my order?

Unfortunately, an order cannot be modified or canceled once placed. Our system is not able to add inventory onto an existing order. A new, separate order needs to be placed. However, please do contact us and we will do our best to assist you with these changes to ensure swift resolution and delivery. Contact us at info@buymamacoco.com.

How can I track my order?

Once your order has been shipped, Mama Coco will send you a shipping confirmation email and tracking number.

When will my order ship?
Type Cost Processing Time Transit Time
Economy - USPS First Class

Free Shipping on orders >$49

Orders < $49 Varies by weight and destination*

2-3 business days 5-8 business days after date shipped
Non-Priority or Express Courier Options

Varies by courier, weight and destination*

2-3 business days Varies by courier, weight and destination*
Priority or Express Courier Options

Varies by courier, weight and destination*

1-2 business days Varies by courier, weight and destination*

*Domestic and Worldwide shipping costs vary by courier, weight and destination of order. Reference shipping timelines offered during checkout and through shipping confirmation emails for most relevant timeframes. The timeline from respective shipping couriers is an estimate only and not guaranteed. On rare occasions, orders will ship outside this timeframe. All orders are shipped from Southern California. Mama Coco is not responsible for package deliveries affected by an invalid or old address provided by the customer, natural occurrences or air and ground transportation delays.
Where is my order confirmation email?

An order confirmation email is sent automatically when an order is placed.After confirming that your order confirmation email did not go to your spam/junk folder, we would be happy to assist you. Contact us at info@buymamacoco.com.

PLACING AN ORDER

Can I send a gift message?

Yes, you can leave a gift message in the “Gift Message” box in your cart during checkout. This message will be included with a gift receipt where prices are removed.

Do you offer gift wrapping?

Yes! Simply select the "Gift Wrap" option in your cart during checkout. Included in gift wrapping: Premium gift box, decorative accessories and custom printed gift note sent in protective corrugated mailer box.

How do I use a coupon code?

Coupon codes must be rendered at checkout. Each coupon code can be used once per customer and cannot be combined with other offers. If a coupon code is not being applied, it means the terms of the offer are not being met. If a coupon code shows that it is expired, it means the deadline to use this code has passed or you have used it on a past order and our system cannot apply it again.  

How do I order if no sizes are listed?

If there are no sizes available, the product is out of stock. However, we do restock items frequently, so be sure to check back soon or subscribe to newsletter for exclusive updates!

RETURNS

What is your return policy?

Returns & Exchanges can be processed here.

We recommend trying on all items in your order before washing to ensure they fit. We cannot accept returns or refund after items have been washed. An item may be returned if it is sent back:

- unworn
- unwashed
- with all original tags and packaging intact
- free of stains, odors, animal hair, and damage

Free gifts or promotional items are not returnable.

The return must be requested or postmarked back to us within 14 calendar days of delivery in order to receive a refund. Items can be returned after this 14-day-timeframe for a store credit.

Customers are responsible for all return shipping fees. We are happy to provide a shipping label upon request for convenience. Or customer may return by own means. Mama Coco is not responsible for untraceable or lost return shipments. We recommend using a delivery service with tracking to protect your return.

In the return package, please include original packing slip or a note with the order number and name associated with the order. If an exchange, please make sure to specify to avoid the refund going to the original form of payment.

Please allow up to one week for your return to be processed once received at our warehouse, and up to 3 business days for refunds to be processed to your original form of payment.

Our return address is:

Mama Coco LLC

2711 N Sepulveda Blvd #408

Manhattan Beach, CA 90266

What is your exchange policy?

Returns & Exchanges can be processed here.

We recommend trying on all items in your order before washing to ensure they fit. We cannot accept returns or refund after items have been washed. An item may be returned if it is sent back:

- unworn
- unwashed
- with all original tags and packaging intact
- free of stains, odors, animal hair, and damage

Free gifts or promotional items are not returnable.

For exchanges, make sure to specify when processing and include either the original packing slip or a note in your return package with your order number and name.

We will ship out the exchange(s) upon receiving and processing your return package. Customers are responsible for all return shipping fees. Mama Coco is not responsible for untraceable or lost return shipments. We recommend using a delivery service with tracking to protect your return. Customers are also responsible for outbound shipping of the exchange(s) if under the free shipping threshold and will be contacted for payment.

Please allow up to one week for your return to be processed once received. Our return address is:

Mama Coco LLC

2711 N Sepulveda Blvd #408

Manhattan Beach, CA 90266

Do I need a receipt to return a product?

No receipt is necessary; all we need with the package is a note including the order number and name associated with the order. Record of sale is required for items to be return-eligible.

How do I return a gift?

Returns & Exchanges can be processed here.

If you would like to return an item that was gifted to you, please contact us with the buyer’s name and order number (if known). The buyer will not be contacted; it will simply help us locate the order details. An item may be returned if it is sent back:

- unworn
- unwashed
- with all original tags and packaging intact
- free of stains, odors, animal hair, and damage

Free gifts or promotional items are not returnable.

Customers are responsible for all return shipping fees. We are happy to provide a shipping label upon request for convenience. Or customer may return by own means. Mama Coco is not responsible for untraceable or lost return shipments. We recommend using a delivery service with tracking to protect your return.

When processing the return request, make sure to indicate you are returning a gift—this way the buyer will not be contacted. Otherwise, the return credit/refund will be applied to the buyer. In the return package, please include a note with your name, email address, and order number associated with the return, if possible.

Once we receive the package, we will process the return, and we can either give you a one-time-use coupon code in the amount of the return or apply the credit to a Mama Coco account should you choose to create one or already have one, which would then automatically apply to your next order (and does not have to be used all at once).

Please allow up to one week for your return to be processed once received. Our return address is:

Mama Coco LLC

2711 N Sepulveda Blvd #408

Manhattan Beach, CA 90266

Is there a return time limit?

The return package must be requested or postmarked back to us within 14 calendar days of delivery in order to receive a refund. Items can be returned after this timeframe for a store credit as long as they meet the following requirements:

unworn

unwashed

with original tags and packaging intact

free of stains, odors, animal hair, and damage

SHIPPING

When can I expect to receive my order?
Type Cost Processing Time Transit Time
Domestic Economy - USPS First Class

Free Shipping on orders >$49*

Orders < $49 vary by weight and destination**

2-3 business days 5-8 business days after date shipped
Non-Priority or Express Courier Options

Varies by courier, weight and destination**

2-3 business days Varies by courier, weight and destination**
Priority or Express Courier Options

Varies by courier, weight and destination**

1-2 business days Varies by courier, weight and destination**

*In order to qualify for the domestic free shipping promo, the total price of your order must be higher than $49.00 before tax. The free shipping offer is not applicable to tax or shipping and handling charges.

**Domestic and Worldwide shipping costs vary by courier, weight and destination of order. Reference shipping timelines offered during checkout and through shipping confirmation emails for most relevant timeframes. The timeline from respective shipping couriers is an estimate only and not guaranteed. On rare occasions, orders will ship outside this timeframe. All orders are shipped from Southern California. Mama Coco is not responsible for package deliveries affected by an invalid or old address provided by the customer, natural occurrences or air and ground transportation delays.

Do you ship internationally?

Yes. A variety of international shipping couriers are provided. Shipping options, rates and timelines are calculated at checkout.

Do you offer shipping carriers other than USPS?

Yes, please reference above shipping options and estimated timelines. Shipping couriers and rates calculated at checkout based on destination. All taxes, duties, handling and additional import/carrier fees are the responsibility of buyer and are not included in order price. Please ensure to account for these when making your purchase.  

Does my international order total include taxes, duties, VAT and misc international import and/or carrier fees?

All taxes, duties, handling and additional international fees are the responsibility of buyer and are not calculated during checkout or included in your order price. Please ensure to account for these when making your purchase. 

WHOLESALE INQUIRIES

In love with our product and want to carry in your store?

We're honored! Please access integrated wholesale platforms via below shop link or reach out directly via info@buymamacoco.com or (866) 866-1806.

Get in touch

Have questions about your order, or a general enquiry?