Refund policy
We have a 14 day refund and exchange policy, which means you have 14 days after receiving your items to request a refund or exchange.
Returns submitted after 14 days will be eligible for store credit only.
Returns & Exchanges can be Initiated Here.
We recommend trying on all items before washing to ensure proper fit. Washed items cannot be returned.
Items are eligible for return if they are:
- Unworn and unwashed
- In original, saleable condition
- With all original hang tags and packaging intact
- Free of stains, odors, pet hair, and damage
Curated bundles must be returned together as a complete set. Custom bundles must also be returned together as a complete set to maintain the bundle discount.
Free gifts or promotional items are not eligible for return.
If an item does not meet these requirements, the return will not be approved and the customer will be responsible for any rerouted return shipping.
Return Timeline
Please allow 2 weeks for your return to be received and processed. Once approved, your refund will be submitted to the original payment method used or your store credit will be sent to the email on the account.
Exchange Timeline
Standard Exchange: Please allow 2 weeks for your return to be received and processed. Once approved, your exchange will enter fulfillment.
Instant Exchange: Receive your replacement item sooner with immediate fulfillment. A temporary authorization hold will be placed on your payment method and released once your return is received and approved. If the returned item does not meet return eligibility requirements, the payment method will be charged for the remaining value of the item.
Do I Need a Receipt to Return?
Record of sale is required for items to be return-eligible. You will be prompted to enter order details upon submitting your return. For gift orders, please see below.
Can a Gift be Returned?
Gift Returns are easy and can be initiated HERE.
Gift recipients select “Returning a gift?” and follow the instructions provided.
Gift returns are issued as store credit only and will be applied to your Mama Coco account. The original purchaser will not be notified.
Gifted items must meet the same return requirements as standard returns.
